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CUSTOMER SERVICE PROGRAMS

2020-08-05T17:13:04-04:00

JumpStart Your Customer Service

Expected Outcomes

Participants will achieve the following outcomes from this training:
  • Know new and unique customer service techniques they can use every day
  • Have a clearer definition of what great service looks like based on real life business cases
  • Know techniques and approaches for more effective communication with customers
  • Know new creative customer service ideas and techniques for your organization
2020-08-05T17:13:11-04:00

Targeted Customer Service

Expected Outcomes

Participants will achieve the following outcomes from this training:
  • Know the four key elements of exceptional customer service
  • Be better prepared to handle conflict with tact, professionalism and skill
  • Improved communication skills when interacting with customers
  • Know how company and product knowledge impacts customer service
  • Know how to adopt and maintain a “customer service mindset”

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