CUSTOMER SERVICE PROGRAMS
Shawn Doyle2020-11-14T12:40:38-05:00
Participants will achieve the following outcomes from this training:
JumpStart Your Customer Service
Expected Outcomes
- Know new and unique customer service techniques they can use every day
- Have a clearer definition of what great service looks like based on real life business cases
- Know techniques and approaches for more effective communication with customers
- Know new creative customer service ideas and techniques for your organization
Shawn Doyle2020-11-14T12:40:37-05:00
Participants will achieve the following outcomes from this training:
Targeted Customer Service
Expected Outcomes
- Know the four key elements of exceptional customer service
- Be better prepared to handle conflict with tact, professionalism and skill
- Improved communication skills when interacting with customers
- Know how company and product knowledge impacts customer service
- Know how to adopt and maintain a “customer service mindset”
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