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CUSTOMER SERVICE PROGRAMS

2020-11-14T12:40:38-05:00

JumpStart Your Customer Service

Expected Outcomes

Participants will achieve the following outcomes from this training:
  • Know new and unique customer service techniques they can use every day
  • Have a clearer definition of what great service looks like based on real life business cases
  • Know techniques and approaches for more effective communication with customers
  • Know new creative customer service ideas and techniques for your organization
2020-11-14T12:40:37-05:00

Targeted Customer Service

Expected Outcomes

Participants will achieve the following outcomes from this training:
  • Know the four key elements of exceptional customer service
  • Be better prepared to handle conflict with tact, professionalism and skill
  • Improved communication skills when interacting with customers
  • Know how company and product knowledge impacts customer service
  • Know how to adopt and maintain a “customer service mindset”

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TESTIMONIALS

“Easy-to-understand professional training with great practices. Very engaging. Great training topics and materials. Most important, fun!”

“Shawn’s style of communicating with his audience is motivating and inspiring. His knowledge and the way he connects with everyone is captivating and enjoyable. Looking forward to reading his books and different work he is involved in.”

“This experience has been eye opening to say the least. It has made me critically think about myself and those around me. Regardless of your role or experience, there is always something more to learn and improve on. No one is too good for this.”

“Not only is it a great refresher for past skills, but also an incredible program for relating to other managers and our fellow employees and team members.”

“I would recommend the training to a friend because Shawn’s approach isn’t just to tell you what you should do, how you should act, or how to feel. He challenges your own thought process, and while he assists you through it, his program allows you to think internally and come up with solutions – whether in work or in your personal life. I would definitely recommend his training to a friend.”

“He makes his classes very interesting, and I love the fact that he connects it to real-life experiences that are very relatable.”

“This was an amazing program. It was never dull or boring. I was impressed with all my coworkers. It made me proud. The subject matter was super interesting and very practical to implement immediately. We are all better for it! Thank you!”

“I found this leadership class to be truly exceptional! For so many years, I thought I understood the definition of leadership, and I have learned so much. I have taken this call so seriously and have already started executing many of the tools/strategies from all the classes. I loved how interactive this class was. I loved meeting staff I’ve never been introduced to and thought it could help interdepartmental. Super appreciative to have been a part of this leadership class!”

“Shawn was incredibly engaging, caring, and knowledgeable. His commitment to making people better people is obvious in everything he does, and he has inspired myself and my staff to apply his teachings. Truly life changing.”

“The Shawn Doyle experience is amazing and can be applied not only to work life, but also to everyday life. It was really eye opening. Absolutely amazing! Thank you to everyone involved!”

“Shawn is a very personable, relatable, and honest speaker. He uses real-life experiences to capture the room. His passion for training and knowledge in his craft makes him a valuable tool to increase – or should I say ‘jumpstart’ – your leadership.”

“It’s a very resourceful eye opener for anyone work related and for a personal matter. He covered areas in leadership that I didn’t realize I needed to work on.”

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Business Training, Executive Coaching, Keynote Speaking
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Business Training, Executive Coaching, Keynote Speaking
Shawn Doyle Training provides business leadership coaching and training

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