Targeted Customer Service
Program: Targeted Customer Service
Available Formats: 1 Day or 2 webinars
Participants will achieve the following outcomes from this training:
Know the four key elements of exceptional customer service
Be better prepared to handle conflict with tact, professionalism and skill
Improved communication skills when interacting with customers
Know how company and product knowledge impacts customer service
Know how to adopt and maintain a “customer service mindset”
Working with clients around the world, organizations generally face three scenarios:
They have good customer service, but want it to be great
They need to foster and develop a culture of customer service
They have poor customer service and need to change it
This program will provide team members the training, tools and techniques to help them deliver extraordinary customer service.
In this program, employees and supervisors from any level will learn how to deliver world-class customer experiences. This program is rich in interactive content and thought-provoking exercises to help employees to think differently about delivering exceptional customer service.
Targeted Customer Service is based on key concepts from Shawn Doyle’s best-selling book, Jumpstart Your Customer Service: 10 Jolts to Boost Your Customer Service, and helps team members learn to deliver excellent customer service every day.
Introduction to Customer Service
Customer service assessment
Common causes of conflict and how to handle them
The science of transactional analysis
The importance of vocal tone, and using the right words
Company and product knowledge
Developing a customer service mindset