Setting Expectations and Accountability as a Leader

Businessmen Shaking Hands

Program: Setting Expectations and Accountability as a Leader

Available Formats: half day or full day

Expected outcomes

Participants will achieve the following outcomes from this training:

  • Understand the two key elements that drive performance in organizations

  • Learn the three key areas for setting expectations

  • Know the challenges of setting expectations and holding people to set standards

  • Be able to understand and apply the six rules for accountability

  • Have a set of tools for holding people accountable


The benefit of truly accountable leaders is that they are able to create effective structures where their staff know what is expected of them, and can improve the business for customers.
— Jane Storm

Program overview

The trend

Working with leaders around the world, we see organizations typically have three scenarios:

  1. Leaders skilled at setting expectations and holding people accountable

  2. Leaders never trained on accountability

  3. Organizations without clarity about expectations and accountability

Program flow

One of the core competencies of leadership is to make sure that your team accomplishes their goals and objectives. An effective way of helping teams accomplish goals and objectives is to be skillful in setting expectations and holding people accountable to the results of the work.

Many leaders are ill equipped in setting actionable expectations or able to hold people accountable. This innovative, thought-provoking program teaches leaders how to skillfully and effectively hold people accountable so they drive business results.

Training topics

  • Introduction

  • Elements that drive performance

  • Three areas for setting expectations

  • The biggest challenge of expectations

  • Expectations exercise

  • Accountability rules

  • Accountability toolbox

  • Action plans