LEARNING KEY SERVICE CONCEPTS
JumpStart Your Customer Service
Available Formats: Webinar, Half Day
Expected Outcomes
Participants will achieve the following outcomes from this training:
- Know new and unique customer service techniques they can use every day
- Have a clearer definition of what great service looks like based on real life business cases
- Know techniques and approaches for more effective communication with customers
- Know new creative customer service ideas and techniques for your organization
Program Overview
THE TREND
Working with clients around the world, we see organizations facing three scenarios:
- Organizations that have good customer service but want it to be great
- Organizations that need to foster and develop a culture of customer service
- Organizations that have poor customer service and need to change it
The solution is to provide team members with the training, tools and techniques to help them provide extraordinary customer service.
Program Flow
One of the keys to being successful is providing exceptional customer service. In each section we will review with the participants a story about a real person and how they provide great service in their world. This program is based on Shawn Doyle’s book, JumpStart Your Customer Service, and provides real stories that illustrate what great customer service looks like in the real world of business.
Training Topics
- How to be a customer service super hero
- Maintaining world class customer service
- Providing “over and above” customer service
- Key customer service principles
- Customer service is made not born
- Qualities of extraordinary customer service
- How to be a super service advisor
- How they can be applied at work
FREE VIDEOS
Experience more satisfaction, advancement, and financial return from the work you do every day with these video tips from Shawn Doyle.
TESTIMONIALS
“Easy-to-understand professional training with great practices. Very engaging. Great training topics and materials. Most important, fun!”
“Shawn’s style of communicating with his audience is motivating and inspiring. His knowledge and the way he connects with everyone is captivating and enjoyable. Looking forward to reading his books and different work he is involved in.”
“This experience has been eye opening to say the least. It has made me critically think about myself and those around me. Regardless of your role or experience, there is always something more to learn and improve on. No one is too good for this.”
“Not only is it a great refresher for past skills, but also an incredible program for relating to other managers and our fellow employees and team members.”
“I would recommend the training to a friend because Shawn’s approach isn’t just to tell you what you should do, how you should act, or how to feel. He challenges your own thought process, and while he assists you through it, his program allows you to think internally and come up with solutions – whether in work or in your personal life. I would definitely recommend his training to a friend.”
“He makes his classes very interesting, and I love the fact that he connects it to real-life experiences that are very relatable.”
“This was an amazing program. It was never dull or boring. I was impressed with all my coworkers. It made me proud. The subject matter was super interesting and very practical to implement immediately. We are all better for it! Thank you!”
“I found this leadership class to be truly exceptional! For so many years, I thought I understood the definition of leadership, and I have learned so much. I have taken this call so seriously and have already started executing many of the tools/strategies from all the classes. I loved how interactive this class was. I loved meeting staff I’ve never been introduced to and thought it could help interdepartmental. Super appreciative to have been a part of this leadership class!”
“Shawn was incredibly engaging, caring, and knowledgeable. His commitment to making people better people is obvious in everything he does, and he has inspired myself and my staff to apply his teachings. Truly life changing.”
“The Shawn Doyle experience is amazing and can be applied not only to work life, but also to everyday life. It was really eye opening. Absolutely amazing! Thank you to everyone involved!”
“Shawn is a very personable, relatable, and honest speaker. He uses real-life experiences to capture the room. His passion for training and knowledge in his craft makes him a valuable tool to increase – or should I say ‘jumpstart’ – your leadership.”
“It’s a very resourceful eye opener for anyone work related and for a personal matter. He covered areas in leadership that I didn’t realize I needed to work on.”
FREE WHITE PAPERS
