Emotional Intelligence in a Modern World

Emotional Intelligence in a Modern World

Available Formats: Webinar, 2 Hours or Half Day

Expected Outcomes

Participants will achieve the following outcomes from this training:

  • The core concepts of emotional intelligence and what they mean
  • Define emotional intelligence and understand how it applies to success in the workplace
  • Four elements of emotional intelligence
  • New tools and techniques in order to build more emotional intelligence
  • Capability to improve communication with other people in the workplace by being more emotionally intelligent

Program Overview


Working with teams around the world, we see organizations typically have three scenarios:

  • Team members who are skilled at getting results, but are not aware of emotional intelligence
  • Team members who have never been trained on emotional intelligence
  • Organizations that don’t realize the impact of emotionally intelligent employees

The solution is to provide team members with the training, tools and techniques to help them become more emotionally intelligent.

Program Flow

To be successful at work and in life, many experts agree that an employee needs a high level of intelligence (IQ). However, there also needs to be a high level of emotional intelligence (EQ) present, meaning that an employee is able to control and monitor their emotions effectively so they can get the results they want. This training program gives all employees a good understanding of what emotional intelligence at work is all about and how they can improve their EQ, regardless of their personality or temperament.

Training Topics

  • What is emotional intelligence?
  • Non-verbal communication
  • The four elements
  • Using humor and emotional intelligence
  • Why is emotional intelligence important?
  • Positive attitude
  • Emotional awareness
  • Action plans


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“Easy-to-understand professional training with great practices. Very engaging. Great training topics and materials. Most important, fun!”

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“This experience has been eye opening to say the least. It has made me critically think about myself and those around me. Regardless of your role or experience, there is always something more to learn and improve on. No one is too good for this.”

“Not only is it a great refresher for past skills, but also an incredible program for relating to other managers and our fellow employees and team members.”

“I would recommend the training to a friend because Shawn’s approach isn’t just to tell you what you should do, how you should act, or how to feel. He challenges your own thought process, and while he assists you through it, his program allows you to think internally and come up with solutions – whether in work or in your personal life. I would definitely recommend his training to a friend.”

“He makes his classes very interesting, and I love the fact that he connects it to real-life experiences that are very relatable.”

“This was an amazing program. It was never dull or boring. I was impressed with all my coworkers. It made me proud. The subject matter was super interesting and very practical to implement immediately. We are all better for it! Thank you!”

“I found this leadership class to be truly exceptional! For so many years, I thought I understood the definition of leadership, and I have learned so much. I have taken this call so seriously and have already started executing many of the tools/strategies from all the classes. I loved how interactive this class was. I loved meeting staff I’ve never been introduced to and thought it could help interdepartmental. Super appreciative to have been a part of this leadership class!”

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“Shawn is a very personable, relatable, and honest speaker. He uses real-life experiences to capture the room. His passion for training and knowledge in his craft makes him a valuable tool to increase – or should I say ‘jumpstart’ – your leadership.”

“It’s a very resourceful eye opener for anyone work related and for a personal matter. He covered areas in leadership that I didn’t realize I needed to work on.”


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