Targeted Customer Service

Available Formats: Webinar, Half Day

Expected Outcomes

Participants will achieve the following outcomes from this training:

Know the four key elements of exceptional customer service
Be better prepared to handle conflict with tact, professionalism and skill
Improved communication skills when interacting with customers
Know how company and product knowledge impacts customer service
Know how to adopt and maintain a “customer service mindset”

Program Overview

THE TREND

Working with clients around the world, organizations generally face three scenarios:

They have good customer service, but want it to be great
They need to foster and develop a culture of customer service
They have poor customer service and need to change it

This program will provide team members the training, tools and techniques to help them deliver extraordinary customer service.

Program Flow

In this program, employees and supervisors from any level will learn how to deliver world-class customer experiences. This program is rich in interactive content and thought-provoking exercises to help employees to think differently about delivering exceptional customer service.

Targeted Customer Service is based on key concepts from Shawn Doyle’s best-selling book, Jumpstart Your Customer Service: 10 Jolts to Boost Your Customer Service, and helps team members learn to deliver excellent customer service every day.

Training Topics

Introduction to Customer Service
Customer service assessment
Common causes of conflict and how to handle them
The science of transactional analysis
The importance of vocal tone, and using the right words
Using empathy
Company and product knowledge
Developing a customer service mindset

JumpStart Your Creativity for Leaders

Emotional Intelligence in a Modern World for Leaders

The Sun Still Rises: Surviving and Thriving After Grief and Loss

Complimentary Videos

Experience more satisfaction, advancement, and financial return from the work you do every day with these video tips from Shawn Doyle.

Complimentary White Papers

The 10 Secrets of Effective Communication as a Leader

10 Keys to Motivation: Having a Purpose for What You Do

7 Ways to Massively Increase Creativity and Innovation

The Secret to Achieving Happiness

The Fearless Presenter 2-Minute Assessment

I enjoyed the course simply because I have been more involved in presenting lately and the tips were very helpful

We tend to rely on getting the job done. This presentation gave me valuable pointers to focus on and to actually incorporate.

Really amazing, did not know this but now I think I will be able to see the objective and what I want to achieve out of this presentation.

It was very helpful. I learned a lot how to give a good presentation not just a presentation but a good chance of connection with audience.

Thanks so much for your very valuable training. I really enjoyed it. I feel much better prepared to deal with uncomfortable issues. Thank you for your wisdom, experience and personable presentation with examples