THE TREND

Working with leaders around the world, we see organizations typically have three scenarios:

1. Leaders who are skilled at getting results, but are not aware of emotional intelligence
2. Leaders who have never been trained on emotional intelligence
3. Organizations that don’t realize the impact of emotionally intelligent leaders

The solution is to provide team members with the training, tools and techniques to help leaders become more emotionally intelligent.

To be successful at work and in life, experts agree that leaders need a high level of intelligence (IQ). However, there also needs to be a high level of emotional intelligence (EQ) present, meaning that a leader is able to control and monitor their emotions effectively so they can get the results they want from their teams. This training program gives leaders a good understanding of what emotional intelligence at work is all about and how they can improve their EQ, regardless of their personality or temperament.

• What is emotional intelligence?
• Non-verbal communication
• The four elements
• Using humor and emotional intelligence
• Why is emotional intelligence important?
• Positive attitude
• Emotional awareness
• Action plans