JumpStart Your Customer Service

Available Formats: Webinar, Half Day

Expected Outcomes

Participants will achieve the following outcomes from this training:

Know new and unique customer service techniques they can use every day
Have a clearer definition of what great service looks like based on real life business cases
Know techniques and approaches for more effective communication with customers
Know new creative customer service ideas and techniques for your organization

Program Overview

THE TREND

Working with clients around the world, we see organizations facing three scenarios:

Organizations that have good customer service but want it to be great
Organizations that need to foster and develop a culture of customer service
Organizations that have poor customer service and need to change it

The solution is to provide team members with the training, tools and techniques to help them provide extraordinary customer service.

Program Flow

One of the keys to being successful is providing exceptional customer service. In each section we will review with the participants a story about a real person and how they provide great service in their world. This program is based on Shawn Doyle’s book, JumpStart Your Customer Service, and provides real stories that illustrate what great customer service looks like in the real world of business.

Training Topics

How to be a customer service super hero
Maintaining world class customer service
Providing “over and above” customer service
Key customer service principles
Customer service is made not born
Qualities of extraordinary customer service
How to be a super service advisor
How they can be applied at work

JumpStart Your Creativity for Leaders

Emotional Intelligence in a Modern World for Leaders

The Sun Still Rises: Surviving and Thriving After Grief and Loss

Complimentary Videos

Experience more satisfaction, advancement, and financial return from the work you do every day with these video tips from Shawn Doyle.

Complimentary White Papers

The 10 Secrets of Effective Communication as a Leader

10 Keys to Motivation: Having a Purpose for What You Do

7 Ways to Massively Increase Creativity and Innovation

The Secret to Achieving Happiness

The Fearless Presenter 2-Minute Assessment

I enjoyed the course simply because I have been more involved in presenting lately and the tips were very helpful

We tend to rely on getting the job done. This presentation gave me valuable pointers to focus on and to actually incorporate.

Really amazing, did not know this but now I think I will be able to see the objective and what I want to achieve out of this presentation.

It was very helpful. I learned a lot how to give a good presentation not just a presentation but a good chance of connection with audience.

Thanks so much for your very valuable training. I really enjoyed it. I feel much better prepared to deal with uncomfortable issues. Thank you for your wisdom, experience and personable presentation with examples