THE TREND

Working with teams around the world, we see organizations typically have three scenarios:

• Team members who are skilled at getting results, but are not aware of emotional intelligence
• Team members who have never been trained on emotional intelligence
• Organizations that don’t realize the impact of emotionally intelligent employees

The solution is to provide team members with the training, tools and techniques to help them become more emotionally intelligent.

To be successful at work and in life, many experts agree that an employee needs a high level of intelligence (IQ). However, there also needs to be a high level of emotional intelligence (EQ) present, meaning that an employee is able to control and monitor their emotions effectively so they can get the results they want. This training program gives all employees a good understanding of what emotional intelligence at work is all about and how they can improve their EQ, regardless of their personality or temperament.

• What is emotional intelligence?
• Non-verbal communication
• The four elements
• Using humor and emotional intelligence
• Why is emotional intelligence important?
• Positive attitude
• Emotional awareness
• Action plans