Emotional Intelligence in a Modern World

Administrative Staff, Customer Service Representatives, Human Resources, Human Resources Staff, Managers or Supervisors, Marketing Staff, Sales Staff, Training and Development

Shawn Doyle2024-05-07T23:11:39-04:00

Expected Outcomes

Participants will achieve the following outcomes from this training:

• The core concepts of emotional intelligence and what they mean
• Define emotional intelligence and understand how it applies to success in the workplace
• Four elements of emotional intelligence
• New tools and techniques in order to build more emotional intelligence
• Capability to improve communication with other people in the workplace by being more emotionally intelligent

Learn More

How to Get Along with Everyone Every Time

Administrative Staff, Sales, Sales Staff

Shawn Doyle2024-05-07T23:13:34-04:00

Expected Outcomes

Participants will achieve the following outcomes from this training:

• Have identified their communication style and their preferences
• Understand the four behavioral styles and each style’s strengths and weaknesses
• Know how to use the understanding of behavioral styles to communicate with others
• Be able to adapt their communication to suit each team member’s individual style

Learn More

Two Months to Motivation

Administrative Staff, Customer Service Representatives, Human Resources Staff, Managers or Supervisors, Marketing Staff, Motivational, Sales Staff, Training and Development

Shawn Doyle2024-05-07T23:15:30-04:00

Expected Outcomes

Participants will achieve the following outcomes from this training:

• Be able to define motivation professionally and personally
• Have the tools and techniques to get and stay motivated at the highest level
• Know their own definition of satisfaction and happiness at work and at home
• Have their own motivation map so they can measure and maximize their level of motivation

Learn More

JumpStart Your Motivation

Administrative Staff, Customer Service Representatives, Human Resources Staff, Managers or Supervisors, Marketing Staff, Motivational, Sales Staff, Training and Development

Shawn Doyle2024-05-07T23:16:43-04:00

Expected Outcomes

Participants will achieve the following outcomes from this training:

• What gets people motivated
• The importance of purpose and passion
• The organizational and team benefits to passion
• How to incorporate continuous learning and its contribution to motivation
• The impact of mentors on motivation
• How to get and stay motivated

Learn More

Diversity and Inclusion: What Matters

Administrative Staff, Customer Service Representatives, Human Resources, Human Resources Staff, Managers or Supervisors, Marketing Staff, Sales Staff, Training and Development

Shawn Doyle2024-05-07T23:18:28-04:00

Expected Outcomes

Participants will achieve the following outcomes from this training:

• Understand and know how to define diversity
• Know the laws that relate to diversity
• Understand stereotypes and their negative impact
• Know the impact of words and language
• Know the benefits of diversity in the workplace
• Know how to hire for diversity and inclusion
• Know the Diversity R.E.S.P.E.C.T. formula

Learn More

Stress for Less

Administrative Staff, Customer Service Representatives, Human Resources, Human Resources Staff, Managers or Supervisors, Marketing Staff, Sales Staff, Training and Development

Shawn Doyle2024-05-07T23:23:08-04:00

Expected Outcomes

Participants will achieve the following outcomes from this training:

• Have an increased awareness of what stresses them individually
• Understand how life events impact their levels of stress
• Know what happens to the body and nervous system when people are stressed
• Be able to apply solutions in order to reduce stress and manage it better
• Have physical, mental and social tools for stress management

Learn More

Listening Power!

Administrative Staff, Communications, Customer Service Representatives, Human Resources Staff, Managers or Supervisors, Marketing Staff, Sales Staff, Training and Development

Shawn Doyle2024-05-07T23:24:31-04:00

Expected Outcomes

Participants will achieve the following outcomes from this training:

• Know how to think about how they listen
• Gain strengths and identify areas of improvement as it relates to listening
• Have completed a listening assessment and are more aware of their listening skills
• Have an action plan for developing future listening skills

Learn More

Sexual Harassment Prevention: What You Don’t Know Could Hurt You

Administrative Staff, Human Resources Staff, Managers or Supervisors, Sexual Harassment Prevention

Shawn Doyle2024-05-07T23:30:12-04:00

Expected Outcomes

Participants will achieve the following outcomes from this training:

• Understand the laws that govern behavior at work
• Know the definitions of sexual harassment
• Understand liability and the cost of wrongful actions
• Have distinctions around what respect in the workplace looks like
• Know how to prevent sexual harassment

Learn More