Transactional Analysis: The Secret to Better Communication

Administrative Staff, Customer Service Representatives, Human Resources Staff, Managers or Supervisors, Marketing Staff, Motivational, Sales Staff, Training and Development

Shawn Doyle2024-05-07T11:14:19-04:00

Expected Outcomes

Participants will achieve the following outcomes from this training:

• Understand the core principles of Transactional Analysis and how it can help their communication style
• Understand the idea of “ego states” and how to apply them to communication scenarios
• Know how to identify someone’s ego state during communication and adapt their communication style for better outcomes
• Know the keys to making any interaction more effective
• Know how to better connect with people to improve communication

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Creating a Culture of Innovation

Administrative Staff, Creativity, Customer Service Representatives, Human Resources Staff, Managers or Supervisors, Marketing Staff, Sales Staff, Training and Development

Shawn Doyle2024-05-07T11:19:27-04:00

Expected Outcomes

Participants will achieve the following outcomes from this training:

• Understand the definition of corporate and organizational culture
• Know how to create a culture of innovation
• Have the tools and techniques for building an innovation culture
• Learn how to lead innovation
• Understand the role that incentivizing and rewarding plays in an innovative culture
• Understand the role of learning and development as it relates to creating a culture of innovation
• Know how to convey and use mission and vision statements to effectively lead innovation

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Total Team! Tactics for Working Better

Administrative Staff, Customer Service Representatives, Human Resources Staff, Managers or Supervisors, Marketing Staff, Sales Staff, Team Building, Training and Development

Shawn Doyle2024-05-07T22:57:14-04:00

Expected Outcomes

Participants will achieve the following outcomes from this training:

• Understand the qualities of great teams
• Understand the basics of team dynamics
• Know the behavioral style of each team member
• Be able to adapt their behavioral style to other team members to improve team productivity and morale
• Be able to adapt and thrive as a team during organizational change
• Know how behavioral standards are measured in terms of the performance of the team as a unit
• Know how to reach team agreements on future team interactions

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Understanding Behavioral Styles for Effective Leadership

Administrative Staff, Customer Service Representatives, Human Resources Staff, Leadership, Managers or Supervisors, Marketing Staff, Sales Staff, Training and Development

Shawn Doyle2024-05-07T22:58:43-04:00

Expected Outcomes

Participants will achieve the following outcomes from this training:

• Understand the four behavioral styles and each style’s strengths and weaknesses
• Identify their own behavioral style and preferences when communicating
• Learn how to apply the understanding of behavioral styles to communication and coaching as a leader
• Learn how to adapt communication to each team member’s individual style

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The Ten Foundations of Teams

Administrative Staff, Customer Service Representatives, Human Resources Staff, Managers or Supervisors, Marketing Staff, Sales Staff, Team Building, Training and Development

Shawn Doyle2024-05-07T23:00:34-04:00

Expected Outcomes

Participants will achieve the following outcomes from this training:

• Know the qualities of great teams
• Know the value of working together as a highly effective team
• Understand the importance of a team mission, vision and values
• Clearly understand the link between company goals and team goals
• Understand behavioral standards and to apply them to a team environment
• Be able to develop and discuss a team contract to influence long-term team interaction

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Negotiating for Success

Managers or Supervisors, Sales, Sales Staff

Shawn Doyle2024-05-07T23:05:51-04:00

Expected Outcomes

Participants will achieve the following outcomes from this training:

• Have a better mindset about negotiating in a business context
• Have new understandings about the benefits of negotiating
• Have new awareness and understanding about how people feel about negotiating
• Know twenty (20) specific negotiating tactics and how to work through them to a win-win
• Understand the basic core components of negotiation preparation
• Know how to use a negotiating planning worksheet
• Know the difference between what is and isn’t negotiable

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The Goal Tender: Goal Setting for Results

Administrative Staff, Customer Service Representatives, Human Resources Staff, Managers or Supervisors, Marketing Staff, Motivational, Sales Staff, Training and Development

Shawn Doyle2024-05-07T23:07:10-04:00

Expected Outcomes

Participants will achieve the following outcomes from this training:

• Understand the benefits of effective goal setting
• Understand why written goals are more effective versus verbal
• Have a new mindset about goals and self-limitation
• Be able to make goals measurable
• Learn how to surround themselves with people and processes that support goals and objectives

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JumpStart Your Productivity

Administrative Staff, Business Skills, Customer Service Representatives, Human Resources Staff, Managers or Supervisors, Marketing Staff, Sales Staff, Training and Development

Shawn Doyle2024-05-07T23:10:02-04:00

Expected Outcomes

Participants will achieve the following outcomes from this training:

• Know the two key elements that drive performance in organizations
• Know the real, proven benefits of being more productive
• Be able to set goals and correlate goals directly to being more productive
• Be able to use time management systems at work to be more productive
• Be able to organize and plan activities and tasks to be a more productive employee
• Understand their specific productivity style and how it relates to when they do their work each day
• Have a set of techniques for creating a better to-do list for productivity

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Emotional Intelligence in a Modern World

Administrative Staff, Customer Service Representatives, Human Resources, Human Resources Staff, Managers or Supervisors, Marketing Staff, Sales Staff, Training and Development

Shawn Doyle2024-05-07T23:11:39-04:00

Expected Outcomes

Participants will achieve the following outcomes from this training:

• The core concepts of emotional intelligence and what they mean
• Define emotional intelligence and understand how it applies to success in the workplace
• Four elements of emotional intelligence
• New tools and techniques in order to build more emotional intelligence
• Capability to improve communication with other people in the workplace by being more emotionally intelligent

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How to Get Along with Everyone Every Time

Administrative Staff, Sales, Sales Staff

Shawn Doyle2024-05-07T23:13:34-04:00

Expected Outcomes

Participants will achieve the following outcomes from this training:

• Have identified their communication style and their preferences
• Understand the four behavioral styles and each style’s strengths and weaknesses
• Know how to use the understanding of behavioral styles to communicate with others
• Be able to adapt their communication to suit each team member’s individual style

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