Transactional Analysis: The Secret to Better Communication

Administrative Staff, Customer Service Representatives, Human Resources Staff, Managers or Supervisors, Marketing Staff, Motivational, Sales Staff, Training and Development

Shawn Doyle2025-01-06T17:48:35-05:00

Expected Outcomes

Participants will achieve the following outcomes from this training:

• Understand the core principles of Transactional Analysis and how it can help their communication style
• Understand the idea of “ego states” and how to apply them to communication scenarios
• Know how to identify someone’s ego state during communication and adapt their communication style for better outcomes
• Know the keys to making any interaction more effective
• Know how to better connect with people to improve communication

Learn More

Creating a Culture of Innovation

Administrative Staff, Creativity, Customer Service Representatives, Human Resources Staff, Managers or Supervisors, Marketing Staff, Sales Staff, Training and Development

Shawn Doyle2025-01-06T17:49:37-05:00

Expected Outcomes

Participants will achieve the following outcomes from this training:

• Understand the definition of corporate and organizational culture
• Know how to create a culture of innovation
• Have the tools and techniques for building an innovation culture
• Learn how to lead innovation
• Understand the role that incentivizing and rewarding plays in an innovative culture
• Understand the role of learning and development as it relates to creating a culture of innovation
• Know how to convey and use mission and vision statements to effectively lead innovation

Learn More

Total Team! Tactics for Working Better

Administrative Staff, Customer Service Representatives, Human Resources Staff, Managers or Supervisors, Marketing Staff, Sales Staff, Team Building, Training and Development

Shawn Doyle2024-12-26T17:36:15-05:00

Expected Outcomes

Participants will achieve the following outcomes from this training:

• Understand the qualities of great teams
• Understand the basics of team dynamics
• Know the behavioral style of each team member
• Be able to adapt their behavioral style to other team members to improve team productivity and morale
• Be able to adapt and thrive as a team during organizational change
• Know how behavioral standards are measured in terms of the performance of the team as a unit
• Know how to reach team agreements on future team interactions

Learn More

Understanding Behavioral Styles for Effective Leadership

Administrative Staff, Customer Service Representatives, Human Resources Staff, Leadership, Managers or Supervisors, Marketing Staff, Sales Staff, Training and Development

Shawn Doyle2024-12-27T11:15:14-05:00

Expected Outcomes

Participants will achieve the following outcomes from this training:

• Understand the four behavioral styles and each style’s strengths and weaknesses
• Identify their own behavioral style and preferences when communicating
• Learn how to apply the understanding of behavioral styles to communication and coaching as a leader
• Learn how to adapt communication to each team member’s individual style

Learn More

The Ten Foundations of Teams

Administrative Staff, Customer Service Representatives, Human Resources Staff, Managers or Supervisors, Marketing Staff, Sales Staff, Team Building, Training and Development

Shawn Doyle2024-12-26T16:50:37-05:00

Expected Outcomes

Participants will achieve the following outcomes from this training:

• Know the qualities of great teams
• Know the value of working together as a highly effective team
• Understand the importance of a team mission, vision and values
• Clearly understand the link between company goals and team goals
• Understand behavioral standards and to apply them to a team environment
• Be able to develop and discuss a team contract to influence long-term team interaction

Learn More

Negotiating for Success

Managers or Supervisors, Sales, Sales Staff

Shawn Doyle2025-01-02T13:13:50-05:00

Expected Outcomes

Participants will achieve the following outcomes from this training:

• Have a better mindset about negotiating in a business context
• Have new understandings about the benefits of negotiating
• Have new awareness and understanding about how people feel about negotiating
• Know twenty (20) specific negotiating tactics and how to work through them to a win-win
• Understand the basic core components of negotiation preparation
• Know how to use a negotiating planning worksheet
• Know the difference between what is and isn’t negotiable

Learn More

The Goal Tender: Goal Setting for Results

Administrative Staff, Customer Service Representatives, Human Resources Staff, Managers or Supervisors, Marketing Staff, Motivational, Sales Staff, Training and Development

Shawn Doyle2024-12-26T15:17:49-05:00

Expected Outcomes

Participants will achieve the following outcomes from this training:

• Understand the benefits of effective goal setting
• Understand why written goals are more effective versus verbal
• Have a new mindset about goals and self-limitation
• Be able to make goals measurable
• Learn how to surround themselves with people and processes that support goals and objectives

Learn More

JumpStart Your Productivity

Administrative Staff, Business Skills, Customer Service Representatives, Human Resources Staff, Managers or Supervisors, Marketing Staff, Sales Staff, Training and Development

Shawn Doyle2024-12-26T13:13:28-05:00

Expected Outcomes

Participants will achieve the following outcomes from this training:

• Know the two key elements that drive performance in organizations
• Know the real, proven benefits of being more productive
• Be able to set goals and correlate goals directly to being more productive
• Be able to use time management systems at work to be more productive
• Be able to organize and plan activities and tasks to be a more productive employee
• Understand their specific productivity style and how it relates to when they do their work each day
• Have a set of techniques for creating a better to-do list for productivity

Learn More

Emotional Intelligence in a Modern World

Administrative Staff, Customer Service Representatives, Human Resources, Human Resources Staff, Managers or Supervisors, Marketing Staff, Sales Staff, Training and Development

Shawn Doyle2025-01-03T12:33:26-05:00

Expected Outcomes

Participants will achieve the following outcomes from this training:

• The core concepts of emotional intelligence and what they mean
• Define emotional intelligence and understand how it applies to success in the workplace
• Four elements of emotional intelligence
• New tools and techniques in order to build more emotional intelligence
• Capability to improve communication with other people in the workplace by being more emotionally intelligent

Learn More

How to Get Along with Everyone Every Time

Administrative Staff, Sales, Sales Staff

Shawn Doyle2024-12-20T13:09:55-05:00

Expected Outcomes

Participants will achieve the following outcomes from this training:

• Have identified their communication style and their preferences
• Understand the four behavioral styles and each style’s strengths and weaknesses
• Know how to use the understanding of behavioral styles to communicate with others
• Be able to adapt their communication to suit each team member’s individual style

Learn More