The Terrific Trade Show

Sales, Sales Staff

Shawn Doyle2020-11-14T12:40:36-05:00

Expected Outcomes

Participants will achieve the following outcomes from this training:

• Understand trade show selling and exhibiting works
• Be able to properly prepare for a trade show
• Understand how to sell and market at a trade show booth
• Understand the aspects and elements of follow-up after the trade show
• Know what to do and never do at a trade show

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JumpStart Your Presentation Skills

Human Resources Staff, Managers or Supervisors, Marketing Staff, Presentation Skills, Sales Staff, Training and Development

Shawn Doyle2020-11-14T12:40:36-05:00

Expected Outcomes

Participants will achieve the following outcomes from this training:

• Have new techniques for becoming a more dynamic and engaging speaker and presenter
• Know how to prepare for exceptional delivery of the message
• Be more capable to master various platform skills and understand how they contribute to an exceptional presentation
• Understand how to “package” and position a presentation

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Employment Law for Managers

Leadership, Managers or Supervisors

Shawn Doyle2020-11-14T12:40:36-05:00

Expected Outcomes

After this training, participants will have a better understanding of:

• Law and employment rights
• The legal obligations of those in a leadership role
• Harassment and how it is defined
• Employment law as it relates to pay, benefits and hiring
• Performance management legalities

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Setting Expectations and Accountability as a Leader

Leadership, Managers or Supervisors

Shawn Doyle2020-11-14T12:40:36-05:00

Expected Outcomes

Participants will achieve the following outcomes from this training:

• Understand the two key elements that drive performance in organizations
• Learn the three key areas for setting expectations
• Know the challenges of setting expectations and holding people to set standards
• Be able to understand and apply the six rules for accountability
• Have a set of tools for holding people accountable

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Case Studies for Effective Leadership

Leadership, Managers or Supervisors

Shawn Doyle2020-11-14T12:40:36-05:00

Expected Outcomes

Participants will achieve the following outcomes from this training:

• Have better leadership skills from considering five real-life management scenarios
• Discuss case studies as a group and, in doing so, learn new skills and perspectives about leadership

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The Fantastic Facilitator

Human Resources Staff, Managers or Supervisors, Marketing Staff, Presentation Skills, Training and Development

Shawn Doyle2020-11-14T12:40:36-05:00

Expected Outcomes

Participants will achieve the following outcomes from this training:

• Understand the four behavioral styles and each style’s strengths and weaknesses
• Identify their own behavioral style and preferences when communicating
• Learn how to apply the understanding of behavioral styles to communication and coaching as a leader
• Learn how to adapt communication to each team member’s individual style

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Targeted Customer Service

Customer Service, Customer Service Representatives

Shawn Doyle2020-11-14T12:40:37-05:00

Expected Outcomes

Participants will achieve the following outcomes from this training:

• Know the four key elements of exceptional customer service
• Be better prepared to handle conflict with tact, professionalism and skill
• Improved communication skills when interacting with customers
• Know how company and product knowledge impacts customer service
• Know how to adopt and maintain a “customer service mindset”

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JumpStart Your Networking

Administrative Staff, Business Skills, Customer Service Representatives, Human Resources Staff, Managers or Supervisors, Marketing Staff, Sales Staff, Training and Development

Shawn Doyle2020-11-14T12:40:37-05:00

Expected Outcomes

Participants will achieve the following outcomes from this training:

• Know how to network effectively for professional and personal benefit
• Understand how to set networking goals
• Have tools and techniques for effectively networking at events
• Know how to build a network in person and through social media channels such as LinkedIn
• Understand the fundamental aspects of networking internally and externally

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Transactional Analysis: The Secret to Better Communication

Administrative Staff, Customer Service Representatives, Human Resources Staff, Managers or Supervisors, Marketing Staff, Motivational, Sales Staff, Training and Development

Shawn Doyle2020-11-14T12:40:37-05:00

Expected Outcomes

Participants will achieve the following outcomes from this training:

• Understand the core principles of Transactional Analysis and how it can help their communication style
• Understand the idea of “ego states” and how to apply them to communication scenarios
• Know how to identify someone’s ego state during communication and adapt their communication style for better outcomes
• Know the keys to making any interaction more effective
• Know how to better connect with people to improve communication

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Creating a Culture of Innovation

Administrative Staff, Creativity, Customer Service Representatives, Human Resources Staff, Managers or Supervisors, Marketing Staff, Sales Staff, Training and Development

Shawn Doyle2020-11-14T12:40:37-05:00

Expected Outcomes

Participants will achieve the following outcomes from this training:

• Understand the definition of corporate and organizational culture
• Know how to create a culture of innovation
• Have the tools and techniques for building an innovation culture
• Learn how to lead innovation
• Understand the role that incentivizing and rewarding plays in an innovative culture
• Understand the role of learning and development as it relates to creating a culture of innovation
• Know how to convey and use mission and vision statements to effectively lead innovation

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