Participants will achieve the following outcomes from this training:

• The core concepts of emotional intelligence and what they mean
• Define emotional intelligence and understand how it applies to success in the workplace
• Four elements of emotional intelligence
• New tools and techniques in order to build more emotional intelligence
• Capability to improve communication with other people in the workplace by being more emotionally intelligent

Participants will achieve the following outcomes from this training:

• Understand and know how to define diversity
• Know the laws that relate to diversity
• Understand stereotypes and their negative impact
• Know the impact of words and language
• Know the benefits of diversity in the workplace
• Know how to hire for diversity and inclusion
• Know the Diversity R.E.S.P.E.C.T. formula

Participants will achieve the following outcomes from this training:

• Have an increased awareness of what stresses them individually
• Understand how life events impact their levels of stress
• Know what happens to the body and nervous system when people are stressed
• Be able to apply solutions in order to reduce stress and manage it better
• Have physical, mental and social tools for stress management