Participants will achieve the following outcomes from this training:

• Know the four key elements of exceptional customer service
• Be better prepared to handle conflict with tact, professionalism and skill
• Improved communication skills when interacting with customers
• Know how company and product knowledge impacts customer service
• Know how to adopt and maintain a “customer service mindset”

Participants will achieve the following outcomes from this training:

• Know new and unique customer service techniques they can use every day
• Have a clearer definition of what great service looks like based on real life business cases
• Know techniques and approaches for more effective communication with customers
• Know new creative customer service ideas and techniques for your organization