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Popular Programs and Training
Case Studies for Effective Leadership
Expected Outcomes
Participants will achieve the following outcomes from this training:
- Have better leadership skills from considering five real-life management scenarios
- Discuss case studies as a group and, in doing so, learn new skills and perspectives about leadership
The Fantastic Facilitator
Expected Outcomes
Participants will achieve the following outcomes from this training:
- Understand the four behavioral styles and each style’s strengths and weaknesses
- Identify their own behavioral style and preferences when communicating
- Learn how to apply the understanding of behavioral styles to communication and coaching as a leader
- Learn how to adapt communication to each team member’s individual style
Targeted Customer Service
Expected Outcomes
Participants will achieve the following outcomes from this training:
- Know the four key elements of exceptional customer service
- Be better prepared to handle conflict with tact, professionalism and skill
- Improved communication skills when interacting with customers
- Know how company and product knowledge impacts customer service
- Know how to adopt and maintain a “customer service mindset”
Case Studies for Effective Leadership
Expected Outcomes
Participants will achieve the following outcomes from this training:
- Have better leadership skills from considering five real-life management scenarios
- Discuss case studies as a group and, in doing so, learn new skills and perspectives about leadership
The Fantastic Facilitator
Expected Outcomes
Participants will achieve the following outcomes from this training:
- Understand the four behavioral styles and each style’s strengths and weaknesses
- Identify their own behavioral style and preferences when communicating
- Learn how to apply the understanding of behavioral styles to communication and coaching as a leader
- Learn how to adapt communication to each team member’s individual style
Targeted Customer Service
Expected Outcomes
Participants will achieve the following outcomes from this training:
- Know the four key elements of exceptional customer service
- Be better prepared to handle conflict with tact, professionalism and skill
- Improved communication skills when interacting with customers
- Know how company and product knowledge impacts customer service
- Know how to adopt and maintain a “customer service mindset”
